Our Terms of Service

Now for the boring bit!

As much as this part can be a drag, we do recommend reading through to ensure you get the smoothest possible service and understand our processes.

Valuables

Eye4Detail will not be held responsible for any loss or damage of valuables left inside a vehicle when it is with us, only they vehicle itself. This includes, but is not limited to, Electronic Devices, Jewelry, Receipts (as these may be discarded) and so on.
We understand that things get lost and we try our best to ensure anything we deem as valuable in any way is bagged and returned to the customer upon the collection of their vehicle, but due to the nature of the work with chemical and equipment we cannot always guarantee this.

For this reason we request customers remove any valuable belongings from the vehicle before dropping it off to ensure no mistakes are made!

Appointments

For any service that is planned in advance we may request a deposit to guarantee your time slot. If there is no warning of a last minute cancellation or simply not showing up for a booking without prior warning, you may be charged for up to 50% of the total booking cost to ensure we can continue to opperate as normal.

Deposits will be refundable in cases where we have to make the cancellation due to us being unable to get to the workshop, issues with equipment preventing us from working and so on, alternatively the booking can be rearranged for an alternate date using the pre-paid deposit.

If you have already booked with a paid deposit and wish to change the date, please contact us with a minimum of 1 weeks notice to ensure the changes take place without deposits being lost.

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Vehicle Storage

Due to the nature of the site on which we opperate we request that arrangements to collect vehicles are adhered by. With vehicles moving around constantly and new customers arriving for their appointments we may impose storage charges if collection dates are missed without prior discussion. If vehicles are required to be left with us overnight for progress to resume the following day or for ceramic coatings to cure correctly, no charge will be added to the quote you are given as this will already be considered in the price.
Any loss or damage to vehicles left outside of the workshop to which their collection date has ellapsed will not be the responsibility of Eye4Detail.

Payment

When booking your appointment you will be made aware of current payment methods that we accept which may change as time goes on. Once work has been completed on your vehicle we will require payment in full before releasing the vehicle. As soon as payment in full is recieved or the remaining balance on a service is settled, you are free to enjoy your fresh, new feeling vehicle in all of its newfound glory!

Should we accept a request to take payment after the vehicle is collected, any arranged payment date must be adhered by. Failure to do so will result in a late payment fee being added to the account.

Current payment methods include BACS, Cash, Electronic Card Payment via the Invoice.

Vehicle Condition

Due to the nature of our work we will conduct a condition check to ensure both we and the customer are aware of any areas of concern. For example: Poor repair work, Excessively thin paint, Scuffs, Scratches, Chips, Laquer Peel, Wheel Damage and so on.

This is vital to some aspects of what we do and can massively change the expected result. We always act within the best interest of your vehicle and will discuss any areas of concern with you before carrying out some services i.e. Paint correction to ensure you get the result you want every time. We are happy to take some risks, but this will always be with the customers prior consent.